it, and users can update, manage, export, and delete your information, which is subject to the Republic Act (RA)
10173, Data Privacy Act of 2012.
When you use our services, you agree to the collection and use of your personal information in relation to this policy. The Personal Information that we collect is use to provide better and improved services to all our users such as the Loan Application Services. The information that we collect, and how that information is used, depends on how you use or services, and how you manage your privacy controls.
For a better experience, while using our Service, we may require you to provide us with certain personally
identifiable information, including but not limited to Full Name, Birth Date, Address, Mobile Number and Photo
of your identification cards. We use the information we collect for the following purposes:
The Bank in the provision of the contemplated services to you, gathers the following personal and sensitive data:
Netbank recognized how valuable your personal information particularly information that we collected in opening
an account, with these;
Netbank employees are regularly trained and familiarize on how to properly handle client’s data.
Access to client’s data is limited to authorized Netbank employees only.
System security is deployed and regular updated to properly monitor any intrusion or unusual behaviour that may damage the system or the data.
All data are encrypted and store on a secure Data Center
Appropriate back-up and disaster recovery program are in place.
We keep your data only for as long as is necessary for the fulfilment of the declared, specified, and legitimate
purposes mentioned above and such other purposes you may have consented to over time, remains in effect and
until such time that it is no longer required or necessary to keep your information for any other business,
legal, and regulatory purposes.
We dispose of your data in a secure manner that would keep from being further processed and/or accessed by unauthorized parties in accordance with the organization’s retention and disposal policy.
The Right to be Informed – This policy honors your right to be informed of whether personal data pertaining to
you will be, are being, or were processed, including its disclosure to third parties, if any. As you will see
above, we endeavored: i) to provide you with a description of the personal data we collect and process pursuant
to purposes enumerated above; ii) to obtain your consent; iii) to explain the scope and method of the collection
and sharing; and iv) the recipients of the personal data collected and shared;
The Right to Object - You have the right to object to the sharing of your data. Should there be any changes in the information provided to you in this policy, you shall be informed of such changes and your consent thereto shall be obtained before such changes are implemented.
The Right to Withdraw Consent Anytime - You have the right to withdraw your consent to this policy anytime.
The Right to Access, Rectification, Erasure and/or Blocking - You have the right to request for a copy of any personal data we hold about you, including the sources from which such data was collected and to whom the same is shared, if any. You may ask it from us through the contact information provided below and we will provide it in a machine-readable format. You have the right to have it corrected or revised if you think it is inaccurate or incomplete, subject to the submission of sufficient proof establishing the same. You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data should you a) discover that it is incomplete, outdated, false, unlawfully obtained, used for an unauthorized purpose, no longer necessary for the above mentioned purposes; b) withdraw your consent thereto; or c) discover violations of your right as a data subject.
We may charge a fee for processing your request/ for access, and/or updates. Such fee depends on the nature and complexity of your request. Information on the fees shall be made available to you prior to making your request.
We want to inform you that whenever you use our service and that in case of an error in the App/system, we collect data and information (through authorized third party products) through your phone called “Log Data”. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app/system when utilizing our service, the time and date of your use of the service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are
sent to your browser from the websites that you visit and are stored on your device's internal memory.
This service does not use these “cookies” explicitly. However, the App/system may use authorized third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this service.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. In the event that we detect something risky and we think that you should know about, we will notify you and help guide you through steps to stay better protected. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 7. We do not knowingly collect personally identifiable information from children under 7. In case we discover that a child under 7 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
regulations applicable to us and to how we collect, use, protect, store, share, or dispose of your personal
information. Be advised to review this page periodically for any changes.
This policy is effective as of November 2020
as we reinforce your products, services, and operations with
the right solutions and tools